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Showing posts with label Air Travel. Show all posts
Showing posts with label Air Travel. Show all posts

Monday, November 28, 2011

Why does the airline make me turn off my electronic devices?

GREAT ARTICLE FROM NEW YORK TIMES

Is this flight at risk?
Millions of Americans who got on a plane over the Thanksgiving holiday heard the admonition: “Please power down your electronic devices for takeoff.”

And absolutely everyone obeyed. I know they did because no planes fell from the sky. No planes had to make an emergency landing because the avionics went haywire. No planes headed for Miami ended up in Anchorage. We were all made safe because we all turned off all our Kindles, iPads, iPhones, BlackBerrys and laptops, just as the Federal Aviation Administration told us to. Realistically speaking, I’m going to bet that a handful of people on each flight could not be bothered, or forgot to comply.
According to the F.A.A., 712 million passengers flew within the United States in 2010. Let’s assume that just 1 percent of those passengers — about two people per Boeing 737, a conservative number — left a cellphone, e-reader or laptop turned on during takeoff or landing. That would mean seven million people on 11 million flights endangered the lives of their fellow passengers.
Yet, in 2010, no crashes were attributed to people using technology on a plane. None were in 2009. Or 2008, 2007 and so on. You get the point.


Surely if electronic gadgets could bring down an airplane, you can be sure that the Department of Homeland Security and the Transportation Security Administration, which has a consuming fear of 3.5 ounces of hand lotion and gel shoe inserts, wouldn’t allow passengers to board a plane with an iPad or Kindle, for fear that they would be used by terrorists.

New technologies are often greeted with fear and that is certainly true of a disruptive technology like cellphones. Yet rules that are decades old persist without evidence to support the idea that someone reading an e-book or playing a video game during takeoff or landing is jeopardizing safety.
Nevertheless, Les Dorr, a spokesman for the F.A.A., said the agency would rather err on the side of caution when it comes to digital devices on planes.

He cited a 2006 study by the Radio Technical Commission for Aeronautics, a nonprofit group that tests and reports on technical travel and communications issues. The group was asked by the F.A.A. to test the effects of cellphones, Wi-Fi and portable electronic devices on planes.
Its finding? “Insufficient information to support changing the policies,” Mr. Dorr said. “There was no evidence saying these devices can’t interfere with a plane, and there was no evidence saying that they can.” I’m not arguing that passengers should be allowed to make phone calls while the plane zooms up into the sky. But, why can’t I read my Kindle or iPad during takeoff and landing? E-readers and cellphones can be easily put into “Airplane Mode” which disables the device’s radio signals.

The government might be causing more unnecessary interference on planes by asking people to shut their devices down for take-off and landing and then giving them permission to restart all at the same time. According to electrical engineers, when the electronic device starts, electric current passes through every part of the gadget, including GPS, Wi-Fi, cellular radio and microprocessor.
It’s the equivalent of waking someone up with a dozen people yelling into bullhorns.
As more and more people transition from paper products to digital ones, maybe it’s time to change these rules.

Michael Altschul, senior vice president and legal counsel for CTIA, the wireless industry association, said a study that it conducted more than a decade ago found no interference from mobile devices.
“The fact is, the radio frequencies that are assigned for aviation use are separate from commercial use,” Mr. Altschul said. “Plus, the wiring and instruments for aircraft are shielded to protect them from interference from commercial wireless devices.”

Mr. Dorr reluctantly agreed. “There have never been any reported accidents from these kinds of devices on planes,” he said.

Related Article.  Are Cellphones safe on airplanes?

Tuesday, August 9, 2011

American Airlines - Launches Deal Finder 2.0

American Airlines launches Deal Finder as an alternative to Orbitz and Travelocity. 

The all new DealFinder 2.0 features a user friendly design, more search capabilities, and exclusive offers.

DealFinder is the customizable fare searching tool that you can download to your desktop, so you can easily have a personalized travel planning experience!

With DealFinder 2.0, you have access to:
  • Fare Search Alerts- Set up to 10 fare searches and DealFinder will alert you when your desired fare becomes available
  • News and Offers – Be among the first to know about the latest fare sales and news from AA.com
  • Exclusive Discounts – Receive exclusive offers tailored to your travel preferences
Whether you are using a PC, Mac or Linux operating system, DealFinder gives you access to all American Airlines travel deals.

Save time and gain more control over your travel planning with DealFinder.

To Download



Sunday, April 3, 2011

SOUTHWEST Update - Working through cancellations

Southwest Airlines is experiencing relatively few flight delays and cancellations while they are proactively inspecting some Boeing 737s.  For more information about these inspections.

If your flight is delayed or canceled and you would like to reschedule your trip in accordance with Southwest accommodation guidelines Online Rebook

For Customers who did not purchase their ticket via southwest.com, please call 1-800-435-9792 to rebook your travel plans without paying any additional charge.  Also, Customers holding reservations for a canceled flight may request a refund for an unused ticket/travel itinerary.

Link to ehow article on Southwest Cancellation policy.

Saturday, January 1, 2011

American Airlines in battle with Online Booking Sites

Expedia Cancels Relationship with American Airlines Over a  Price Dispute

Expedia Inc. removed American Airlines’ airfares from its travel website today.  They claim the new pricing model from AA is “anti-consumer and anti-choice,” making it harder to compare American ticket prices and options with those of other airlines, the online travel agency said in an e- mailed statement.

American doesn’t expect a “significant” drop in sales from Expedia’s move, said Ryan Mikolasik, a spokesman for American Airlines. On Dec. 23, Expedia omitted American fares from prime search displays on its site, though customers could still buy tickets. This widens the conflict between online travel agencies and airlines, such as American, that seek to drive more consumers to their own websites. Fort Worth, Texas- based American, owned by AMR Corp., has developed a system called Direct Connect that provides fare pricing and options directly to larger online travel agencies.

Last month, American pulled its listings off Orbitz Worldwide Inc., while Delta Air Lines Inc. notified three online travel sites -- CheapOAir.com, OneTravel.com and BookIt.com -- that it terminated them as authorized travel agents.

American spokesman Mikolasik said that while consumers can’t buy American tickets on Expedia anymore, the airline’s fares and schedules remain on Egencia, Expedia’s corporate travel website.

Wednesday, November 24, 2010

Vacation Tip: Lost Luggage

Even though lost luggage claims are down over 20% this year, it still hurts if it is your bags that are the ones lost.  If your bags are lost, you may qualify for up to $3,300 in compensation on domestic USA flights and up to $1,700 for international flights.  Check with your airline for policies.




The best advice to is to prepare so your bags are not lost.  Here are some things you can do to get control:

BEFORE LEAVING:
*  Book a non stop flight.  Minimize the chance of a failed transfer.
*  Choose an airline with a good baggage record.  Compare here.
*  Pack your carry-on wisely so that you can live comfortably for a few days - medications and clothes - in case you have to.
*  Remove old luggage tags to avoid confusion.
*  Label your suitcase well - also tuck a business card inside - Lack of ID tags is why luggage ends up in the lost luggage clearing house and is resold.

AT THE AIRPORT:
*  Check in on time, if not your bags may not make the flight.
*  Make sure the desk agent places the correct destination tags on your bags.
* Hang onto your baggage claim ticket.  Often, it is attached to your boarding pass and is frequently left behind on the plane.

AFTER LANDING:
* Be at the carousel when bags are off-loaded.
*  If your bags are lost or delayed, file a report immediately at the airport and get a copy.
*  Ask the lost-luggage counter for the airline's contract of carriage, this will spell out your rights.
*  The Department of Transportation recommends following up with a certified letter to the airline's customer service department restating the details of the incident.

LESSON LEARNED:
Do your best to pack lightly and travel with carry-on only.  With what you save in time, aggravation and baggage fees, you could purchase what you don't pack at your destination.

Cool web site about travel by American Express:  www.TravelAndLeisure.com

Friday, November 19, 2010

DESTINATION TRAVEL - The Louvre - Paris France

The Louvre at Dusk
The Louvre 

The premiere art museum in the world.  You must allow yourself two days to see it all.  The Louvre is located in one of the busiest parts of the city, the first arrondissement. 

GETTING THERE:

By Métro:  Châtelet/Les Halles, the hub for the 1 and D lines is the largest and busiest of all Métro stations. There exists a total of seven entrances/exits scattered around the eastern end of the 1st Arrondissement, concentrated (not surprisingly) between Les Halles and Place du Châtelet, and also accessing the basement of the Les Halles shopping mall itself. If you are in a hurry—or have never used this station previously—it might be better to alight one Métro stop earlier or later. Of course, if you are transferring to or traveling on one of the RER lines, brace yourself. Châtelet/Les Halles is a French equivalent for New York City's Grand Central Station.   Line 1 stops at Palais-Royal/Musee-du-Louvre.
Palais-Royal/Musee-du-Louvre - From Line 1

INSIDERS TIP:  Pack lightly!  I made the mistake of transversing Châtelet/Les Halles with three large bags at rush hour.  I did gain some valuable insight as to how the French refer to big Americans that bump them and delay them during their daily commute.  Parisiennes in huge numbers pass thru the station (on the order of 800,000 unique visitors per day according to the Mayor's office).

Line 1 line crosses travels the length of the arrondissement, arriving from Chateau de Vincinnesin the east via Gare de Lyon, and La Défence in the west. Most of the stations are fairly easy to use with the exception of Châtelet/Les-Halles. Your station will be Palais-Royal/Musée-du-Louvre.

By Air
According to Kayak, these are some flight pricing from various spots around the world.
New York: $743
Chicago: $798
Los Angeles: $810
Tokyo: $914
Hong Kong: $944
Singapore: $998

The Museum:

Exhibits:
The place is very large and to see it all allow 2 days to tour.  I recommend reading up on the histroy and exhibits.  This way you will have a "must see" list and you will increase your overall enjoyment.  For example, The below list is a great starting place:

The Mona Lisa on Display at the Louvre
1. Mona Lisa
2. The Virgin and Child with St Anne
3. Raft of the Medusa
4. Nike of Samothrace ("winged victory")
5. Oath of the Horatii
6. Portrait of Madame Récamier
7. La maja desnuda
8. The Aphrodite of Milos
9. The Death of Socrates
10. The Death of Marat
11. The Coronation of Napoleon in Notre Dame
12. Baldassare Castiglione (Raphael)
13. The Death of the Virgin (Caravaggio)
14. Pierrot (Jean-Antoine Watteau)
15. The Wedding at Cana

Do some basic background reading on wikipedia, and then go see for yourself.

Charles and Pearl

History:
The Louvre, in its successive architectural metamorphoses, has dominated central Paris since the late 12th century. Built on the city's western edge, the original structure was gradually engulfed as the city grew. The dark fortress of the early days was transformed into the modernized dwelling of François I and, later, the sumptuous palace of the Sun King, Louis XIV.

The Facility and Access:
Metro Station: Palais-Royal/Musee-du-Louvre
Telephone:  +33 1 40 20 53 17
Times:  Open daily except Tuesdays and certain public holidays. Permanent collections 9 am to 6 pm (Wed and Fri til 10 pm). Under the pyramid is open 9 am to 10 pm.
Fees: Approx. $13 for a day pass.  Various specials are here.


Controversy: 
There are several disputes over the ownership of some of the works.  The Mona Lisa was stolen in 1911 and briefly returned to Italy, later returned to France in 1913.  Also, several cultural properties siezed by Napoleon and later the Nazis are being resolved by the UN with the cooperation of the Louvre.


Thoroughly French McDonalds

The McDonalds under the entrance in the carrousel de Louvre has been the source of some complaints and isolated anti-American rudeness.  Insider Tip:  Try not to dress as if you are on a tour bus to Disney, be proud of America but don't draw undue attention.
Despite the complaints, the McDonalds food in France is far superior than the USA counterpart.  Also, much less expensive than other options in Paris.




Insider Tips:
Far from the madding crowd - BUY ONLINE!
_ Avoid the mid-day and afternoon crowds by taking a break in the Jardin opposite the entrance; far from the maddening crowds.
If you are lucky, police on horses ride by and you get to stroke the horses!
Make a picnic of it.
- Travel light or join long lines at security check on entry.
- Eat in advance and preferable, elsewhere. Saves having to line up at the Louvre's eatteries.
- Buy tickets in advance. Saves having to line up to buy tickets from the machines. Machines are easy to use and equiped for the non-French reading visitor.
- Try the sweet shop in the Lourve. Great fudge. Sugar needed to keep you going.
- The Mona Lisa: Pay your respects but respect the crowds waiting to catch a glimpse of her and move on (asap).
- Take a break: grab the interpretation cards and a seat or simply, pause, look up (great decor) or out (great views).
- Use the short cuts: stairs and staff offer helpful advise.
- Make the most of extended opening hours and visit in the evening. Less crowds!

Wednesday, November 17, 2010

Preparing for Holiday Travel

GET READY BECAUSE HERE IT COMES - Holiday Survival Guide
Gettting to enjoy it

The crowds. The lines. The security and scanning. The sprint to the gate. All of it can overwhelm air travelers -- especially during the holiday rush -- but it doesn't have to be that way.  And as security measures continue to ramp up, with pat-downs and new scans, navigating overbooked, overflowing airports just got a bit more dicey. 

Travel experts to provide tips to make the airport experience a smooth one, especially if you haven't flown since last holiday season.
But first, be aware that you'll have lots of company in your quest to share a turkey dinner with relatives.  It's estimated that 42.2 million people will travel at least 50 miles from home for Thanksgiving, according to AAA and IHS Global Insight. That's an 11 percent increase from last year, when 37.9 million people traveled during the holiday.  And about 24 million people will be crammed into airplanes, a 3.5 percent increase over last year, according to the Air Transport Association of America, which represents some of the nation's biggest airlines.

The busiest travel day is expected to be the Sunday after Thanksgiving, followed by the Monday after the holiday, the ATA said. The Friday before Thanksgiving week and the Wednesday before the holiday will be the other peak travel days.
The least busy travel day? The holiday itself: Thursday, November 25.  No matter what day you fly, here are five tips to survive the airport this holiday season.

1. Hit the web before you head for the airport
Let modern technology save you some hassles and maybe even some money. Check in online up to 24 hours before your flight is scheduled to leave, and print your boarding pass at home.  "This allows you to secure your seat assignment, double-check for any schedule changes ... and decrease your chances of getting bumped if your flight is oversold,"

New since the holidays last year: More carriers now allow you to check in from your smartphone and use a digital bar code on the screen to pass through the airport.
If you're using this option, save the bar code as a photo on your device, which will make it much easier to retrieve at security and at the gate, advised Bryan Saltzburg, general manager of TripAdvisor Flights.

If you're checking bags, many airlines have raised their fees this year, but some offer discounts if you prepay during the online check-in. Delta, Continental and US Airways, for example, take $2 off the first bag and $3 off the second if you pay online when you check in for your flight on the carrier's website.
"Know before you go," Saltzburg said. "There are fees, and it's important to educate yourself and be prepared and handle as much of the check-in process before you actually get to the airport."
He recommended the ultimate airline fee guide on SmarterTravel.com to get a clear picture of any extra charges you might pay.
Check out other great travel tips and destinations at Five To Go

2. Pack light
Avoid checked-bag fees altogether by bringing carry-on luggage only. (Be sure to check with your carrier on the maximum size of bags allowed in the overhead bins.)  You can head straight for the security line when you arrive at the airport and skip the baggage carousel after your flight lands at your destination.  New since the holidays last year: Spirit Airlines now charges a fee for carry-ons that passengers place in the overhead bins. (Each traveler can still bring one personal item that fits under a seat for free, such as a purse or briefcase.)
Every other   Airline allows one piece of luggage and one personal item to be carried on for free by every ticketed passenger, Brown said.

3. Give yourself plenty of time
Get to the airport at least two hours before your scheduled departure for a domestic flight and three hours before an international trip.
It's especially important to get to the airport early during the Thanksgiving and Christmas travel rush, because the many inexperienced fliers and families with children who are venturing out during the holidays will probably slow down the security process.
New since the holidays last year: Beefed-up screening means that lines may be moving more sluggishly.
"Body scanners and additional pat-downs are the norm these days, leave extra time to get through security,"

4. Prepare for the security line
There's no avoiding your encounter with Transportation Security Administration agents, and there's tension in the air as hundreds of travelers grab bins and shuffle through with their belongings.
"The one place you'll tend to have to queue is going to be at airport security, and it's probably your most stressful part of the trip," Saltzburg said.
You can't speed up the line, but you can do your part to prevent slowing it down. Here are some basic tips:
• Have your boarding pass and ID easily available.
• Remove your shoes. ("Slip-on shoes should make going through security much faster," Saltzburg advised.)
• Make sure all of your liquids are in a zip-top plastic bag that's kept separate from your carry-on bag and adheres to the 3-1-1 rule: Fliers are limited to 3-ounce or smaller containers of liquids or gels, that can fit in a one-quart-size clear plastic zip-top bag; one bag per passenger.
• Send coats and jackets through the X-ray machine.
• Take any items that might set off the metal detector -- like keys, loose change and heavy jewelry -- out of your pockets.
• Don't wrap any gifts. If security officers need to inspect a package, they may have to unwrap it. If traveling with food, check the TSA's list of items that should be checked or shipped ahead.
Bored at the airport? Entertain yourself with CNN iReport's holiday scavenger hunt

5. Plan for flight delays
Don't expect all of your Thanksgiving travel plans to happen without a hitch, Orbitz.com advised. Prepare for the worst, hope for the best, and if you have connecting flights, build buffers into your itinerary so that one disruption won't jeopardize your entire trip.
"Keep any medication you need and something to keep you busy in your carry-on bags," Brown said.
Saltzburg, who flies several times a week, said he depends on noise-canceling headphones to provide him with moments of Zen.
"I put my headset on, and it tunes out the world around me," he said.

SOURCE:  http://www.cnn.com/2010/TRAVEL/11/17/holiday.airport.survival.guide/?hpt=Sbin

Tuesday, November 2, 2010

BookingBuddy.com - Travel App Review

BookingBuddy (http://www.bookingbuddy.com/) is a service of Smarter Travel Media LLC. It is a free service designed to help travelers search all their favorite travel websites with fewer clicks and in less time.

"BookingBuddy.com attempts to take the hassle out of searching multiple travel sites to find the best rates and deals. Simply fill out your travel details in the box marked Step 1, and then click one of the popular search sites from the Step 2 box at the right. BookingBuddy checks Expedia.com, Orbitz.com, Hotwire.com, Priceline.com, Travelocity.com, as well as numerous other hotel, air, car-rental, cruise, and vacation sites."

Negatives on BookingBuddy.com are:  some find it to be slow and labor intensive.  Especially around the  way it is designed.  Plugging in the information for what you are looking for and then choose which search engine to use. This process can be slow and requires you to select each search engine separately. Some might be able to search the other sites quicker on their own.  The fact that it's owned by Expedia, there is a perceived bias in guiding the user towards Expedia.com

Others have found that BookingBuddy is useful.  Especially when needing to quickly compare several  ticketing sites and various travel dates.  The service they give is completely free, and it has been designed to help travelers search through all the travel websites. The site will also save all your recent searches so you don't have to retype all the information again. Also you can compare prices not only from flights companies but also from hotels, cruises, vacations, travel deals and cars.

“As travelers feel more comfortable shopping on-line, they're also looking for the lowest prices available.”, says president Daniel Saul.

Now known as Smarter Travel Media, the company was acquired in 2007 by TripAdvisor and Expedia.

Sunday, October 31, 2010

AIRPORT DINING - Letting you know what's on your menu

AIRPORT DINING

If you ever wondered what kind of food you can get at an airport you are going to maybe for the first time, a new site has launched.  Ready to keep you informed and well fed with your favorite foods.  Many of us have dietary requirments either dictated by medical reasons or by lifestyle choices.  Also, airlines are reducing their offerings onboard and security is constantly changing what you can or can't bring through the check point.

Many choices - arm yourself
We’re spending more time than ever at airports. With long security lines, flight delays and lengthy check-in times most likely you're bound to be hungry at the airport.

The good news is that airport food has gotten better with plenty of fine dining options. In addition to the usual suspects, fast-food airport outlets, airports started to offer lots of quality restaurant choices as airport eateries are becoming branches of favorite local restaurants, bars and cafés.

Based on that Airport Dining is determined to collect airport restaurant information and share it with frequent flyers as well as concerned airport restaurants who desire useful feedback as to the quality of their airport food. Their goal is to find the truth from real flyers and bring you the most up-to-date information about airport dining. Your reviews not only aid others in their choice of airport restaurants and their menu selection, but also provide valuable feedback to any airport restaurant that cares for the quality of their customer airport dining experience.

They only have a few reviews so far, but it's a great idea that may catch on.

Sunday, October 17, 2010

AMERICAN AIRLINES - USA ADMIRAL'S CLUB - Free Drinks

American Airlines last month announced it would start serving Admirals Club lounge visitors free drinks, adding it decided to make the move because it's "committed to investing in enhancing the travel experience for its loyal customers."

Now offering free alcoholic beverages
American continues to reinvest in its products with new technology and lounge refurbishments. Since 2008, two, new Admirals Club facilities opened – one in Raleigh/Durham (opened October 2008); one in Washington Dulles (opened January 2009). In 2009,American announced the completion of extensive renovations to its Chicago O’Hare H/K Admirals Club lounge (February 2009) and its Sao Paulo Admirals Club lounge (June 2009). This year, American completed extensive renovations to its Boston Admirals Club lounge and to its London Heathrow Admirals Club and Flagship Lounge.

American also recently updated the technology offering in its Admirals Club and Flagship Lounge Business Centers with HP Compaq 8000 Elite Business PCs. The Cyber Cafes will also include HP TouchSmart PCs, boasting built-for-touch applications that allow customers to experience music, photos, games and video in a visually-engaging manner beyond what a mouse or keyboard can do.

Beginning October 1, 2010, American will offer guests alcoholic beverages, including wine, beer and spirits, free of charge to customers visiting any of its domestic clubs, in addition to complimentary coffee, tea, soft drinks and juices. Premium liquors and wines and a selection of Amora™ fresh food items will be available for purchase in all U.S. Admirals Club lounges. Customers visiting international clubs will continue to enjoy complimentary non-alcoholic and alcoholic beverages as they do today.
Pricing for new Admirals Club memberships is based on the level of American AAdvantage membership, ranging from $350 or 50,000 AAdvantage miles annually for a new Executive Platinum membership, to $500 or 80,000 miles annually for a regular membership. One-day passes are available for $50 each.
Club Amenities**:

  • Complimentary well brand liquors, house wine and beer
  • Complimentary snacks, coffee, tea, soft drinks and juices
  • Amora™ fresh food for purchase
  • Premium liquors and wines for purchase
  • Conference rooms
  • Complimentary Wi-Fi Internet powered by T-Mobile for members and one-day pass guests visiting domestic lounge locations, including San Juan
  • Complimentary Wi-Fi in most Latin American clubs
  • Showers
  • Cyber café with HP TouchSmart PCs
  • HP Compaq 8000 Elite Business PCs with complimentary Internet access
  • Children's rooms
  • Music rooms at LAX and DFW A locations
** Amenities vary by club location
Airport Locations:
Atlanta, Austin, Bogotá, Boston, Buenos Aires, Caracas, Chicago, Dallas/Fort Worth, Denver, Frankfurt, Honolulu, Kansas City, London Heathrow, Los Angeles, Mexico City, Miami, Nashville, Newark, New York Kennedy, New York LaGuardia, Orange County, Panama City, Paris, Philadelphia, Raleigh/Durham, Rio de Janeiro, San Diego, San Francisco, San Juan, Santiago, Santo Domingo, Sao Paulo, St. Louis, Tokyo, Toronto, Washington, D.C. Dulles, and Washington, D.C. Reagan.

Sunday, October 3, 2010

Last Minute Travel - Cost Saving

If you have ever had to travel at the last minute, you know it can be hectic and expensive. 

Go soon without breaking your budget:
 If you surf the usual places — Expedia, Orbitz, Kayak, a few airline and rental car sites — but they all came back with similar numbers. Barring inconvenient timing or lousy connections (Seattle–San Diego, by way of Denver?).

Try lastminute.com, the Travelocity subsidiary that specializes in travel over the next two weekends. Enter
your preferred plan and be surprised.  The results maybe surprising. 

The system, notes communications manager Giovanna Garlati, is pegged to the availability of distressed inventory, i.e., those airline seats, hotel rooms and rental cars that are in danger of going unsold by their original providers. “They usually release it two weeks beforehand,” she says, “when they see it’s not selling.”

A steeply discounted seat (or room or rental car), after all, provides more revenue than an empty one.
Once the inventory is released, lastminute reassembles it (via software developed under the site’s predecessor, site59) and prices it for quick sale. Generally speaking, users can book travel from 14 days to three hours before departure. Says Garlati, “You can book right now and head to the airport straightaway.”

Additional Resources:
If you are using your points or airline miles, I quick review of http://www.flyertalk.com/ maybe useful.

Friday, October 1, 2010

Get your Travel Complaint Resolved

Here are some reasons your complaints maybe ignored by whoever ruined your vacation.  Remember, what ever happened has already happened, now you want to get what you can get.
Frivolous grievances
So the hot water in your hotel room ran lukewarm? Sorry, but you're not entitled to a free week in a suite. Did a flight attendant get a little short with you on your last trip? Your request for a first-class seat anywhere the airline flies is unlikely to be met. Complaints are sent to the proverbial circular file almost immediately when they're not legitimate, and that's almost certainly where yours will end up. How do you determine if your complaint is for real? I recommend checking out the company's terms and conditions (for example, the airline's contract of carriage or the cruise line's cruise contract, both of which are available from the company's Web site). If your problem is addressed there, it's probably the real deal. For the rest, use common sense.
Calling instead of writing
Even though a phone offers an instant way of communicating with a travel company, you shouldn't expect too much from it. A representative may or may not respond to your oral request (in my experience, usually not) and since phone calls disappear into the digital ether once you hang up, there's no surefire way of holding a company to its word. Besides, how can you be certain they understood a word you said? Unfortunately, more travelers are running into a formidable language barrier when dealing with overseas call centers. The agents often don't get it.  I've lost count of the number of times I get e-mails from disgruntled passengers who say they've spent "hours" on the phone and have gotten nowhere. But when they put their complaint in writing and send an e-mail to the company, the case is often solved quickly. Note: for some odd reason, Southwest Airlines still prefers real paper letters. It's not the greenest practice, but the airline is typically very responsive.
Making a laundry list
Let's face it; a long list of complaints makes you look like a whiner. And no one takes a whiner seriously. Laundry lists are most common to cruise passengers. The air conditioning in my berth didn't work right, we didn't get the dinner seating we wanted, our shore excursion left without us -- and we want a full refund. No can do. I usually stop reading after the third bullet point and send my form letter. I'm not sure if the customer service agents even get that far. Did I mention no one likes a whiner?
Wasting their time
Couldn't get an aisle seat on your flight because the airline had to change planes? Did you specify a beach view room but only saw part of the shore? These time-wasting complaints automatically are met with form letters.
Writing long
For some reason, lots of travelers want to compose the great American novel when they complain. Who knows why? The essentials of a long -- and likely to be ignored -- letter include the following: first, it must be incomprehensibly verbose. I've read letters that run more than eight pages, single-spaced. Instead of clear, simple language they use big, empty words.   Another telltale sign of a long and ineffective letter is a timeline. "Saturday morning, 9 a.m., tried to board flight; Saturday late morning, 11:45 a.m., flight delayed; Saturday afternoon, 2 p.m. flight FINALLY boarded." No one needs this information. In fact, these specifics probably are standing between you and the compensation you deserve. Why? Because customer service agents will take a quick look at it and then send -- you guessed it -- a form response. Save the details for court.
Not offering a solution
Most travelers with a solid case do a fine job of explaining their problems. But not everyone offers a solution. This makes the travel company's job exceptionally difficult. Now their customer service agents must guess what it would take to make you happy. Is a letter of apology enough? A voucher? A couple thousand frequent flier miles? Or are we talking real money? Here's the problem: The customer service agent will almost always err on the low side, offering a highly restricted certificate instead of a refund, or just sending you a cleverly-worded apology and hoping it will be enough. It hardly ever is.
Being impolite
I shouldn't have to tell you that yelling on the phone or online by typing in ALL UPPERCASE is a terrible idea. You will get hung up on. Your letter will be taken to the dumpster. Remember, the customer-service department is staffed with real people. How would you feel if you got an e-mail that said: "This is the WORST HOTEL IN THE WORLD and you should all be ashamed of yourselves." Doesn't make you want to do something nice for that person does it?
Threatening
If you've ever wanted to end a complaint letter -- or phone call, for that matter -- with the words "I'LL NEVER FLY YOUR AIRLINE AGAIN!" or "I'LL SEE YOU IN COURT!" then let me offer a little advice. Don't. Threats won't just guarantee your failure. You could also end up on a company's blacklist (oh yes, they have them) or if your threat is serious enough -- say, you threaten the president of the company with bodily harm -- then you find yourself on the wrong side of the law. Interestingly, when I see one of these letters in my "in" box, it's attached to a note sheepishly asking me why the traveler hasn't heard anything from the airline or hotel. Hmm, let's see. Maybe it's because you threatened to boycott the airline.
As long as you remember to complain only when you have a good reason, put it in writing, tell them what you want and mind your manners, you'll get what you deserve.

Tuesday, September 28, 2010

CONTRABAND - The Stuff Seized at Customs becomes an Art Show

A bird corpse, the active ingredient found in Botox, counterfeit clothes and accessories (including designer hand bags), heroin, jewelry, over-proof Jamaican rum, items made from endangered species, pharmaceuticals, Cuban cigars, animal parts, pirated DVDs, gold dust, potatoes, GBL (a date rape drug concealed as house cleaner), cow manure tooth powder, and illegal steroids.

All the images in the show, "Contraband," are of items seized from passengers or express mail entering the U.S. by photographer, Taryn Simon.

Bird Corpse - Prohibited Item
For five days in November 2009, Simon remained on site at John F. Kennedy International Airport, which processes more international passengers than any other airport in the United States. The exhaustive pace at which she photographed paralleled the twenty-four hour rhythm by which goods move across borders and time zones. CONTRABAND includes 1075 photographs of items detained or seized from passengers and express mail entering the U.S. from abroad.

The renowned photographer tells CNN she spent several months getting permission to do the project from airport authorities, before showing up with her air mattress and team.

"Myself and my team got very little sleep under the blinding fluorescent lights. It was torturous. I could barely stand on the last day," says Simon.

There are 1,075 photographs in the series, which will also be exhibited in New York and featured in a 500-page book due out soon.

The show is up at the Gagosian Gallery in Beverly Hills through Nov. 6 2010.

Gagosian Gallery - Beverly Hills
456 North Camden Drive
Beverly Hills, CA 90210
310-271-9400