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Saturday, January 1, 2011

American Airlines in battle with Online Booking Sites

Expedia Cancels Relationship with American Airlines Over a  Price Dispute

Expedia Inc. removed American Airlines’ airfares from its travel website today.  They claim the new pricing model from AA is “anti-consumer and anti-choice,” making it harder to compare American ticket prices and options with those of other airlines, the online travel agency said in an e- mailed statement.

American doesn’t expect a “significant” drop in sales from Expedia’s move, said Ryan Mikolasik, a spokesman for American Airlines. On Dec. 23, Expedia omitted American fares from prime search displays on its site, though customers could still buy tickets. This widens the conflict between online travel agencies and airlines, such as American, that seek to drive more consumers to their own websites. Fort Worth, Texas- based American, owned by AMR Corp., has developed a system called Direct Connect that provides fare pricing and options directly to larger online travel agencies.

Last month, American pulled its listings off Orbitz Worldwide Inc., while Delta Air Lines Inc. notified three online travel sites --, and -- that it terminated them as authorized travel agents.

American spokesman Mikolasik said that while consumers can’t buy American tickets on Expedia anymore, the airline’s fares and schedules remain on Egencia, Expedia’s corporate travel website.